Contact Me: contact@michael-fernald.com

Guilford College – Greensboro, NC

■ Provide technical support by applying known solutions to problems, or by conducting research into the resolution
■ Arrange media setups for faculty/staff locations
■ Provide assistance to Conference and Events with technical setups for college events
■ Support all college owned media, hardware and supported software
■ Instruct and Support Level I Support Technicians on exceptional customer service, quality problem resolution, ticket incident management, and media services management

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